Subscriptions and Billing

Plans and prices

Full unlocks every treatment in the mode or modes you choose. Professional includes everything in Full plus Custom Sonopuncture: 32 frequencies for any point you choose. You hold one plan at a time, so choosing two modes means choosing All 3 modes. Prices are in US dollars; the store shows the price and any taxes for your country before you confirm, and can change it as the store's rules require.

Free treatments

3 human treatments, 1 dog treatment and 1 horse treatment are free, with no plan and no account.

Monthly subscription terms

Please review the following information about the auto-renewable nature of the subscription:

On iPhone (App Store)

• Payment will be charged to your iTunes (Apple) account at confirmation of purchase.
• The subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period.
• Your account will be charged for renewal within 24 hours before the end of the current period, at the cost of the renewal.
• Subscriptions may be managed by you and auto-renewal may be turned off by going to your Account Settings after purchase.
• Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription, where applicable.

On Android (Google Play)

• Payment will be charged to your Google Play account at confirmation of purchase.
• The subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period.
• Your account will be charged for renewal within 24 hours before the end of the current period, at the cost of the renewal.
• Subscriptions may be managed by you and auto-renewal may be turned off by going to Subscriptions in the Google Play Store after purchase.
• Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription, where applicable.

How to cancel

You must cancel in your store account. We cannot cancel a store subscription for you, and deleting the app does not cancel it.

iPhone

1. Open Settings and tap your name.
2. Tap Subscriptions and choose Sound Renew.
3. Tap Cancel Subscription and confirm. You can also go to apps.apple.com/account/subscriptions.

Android

1. Open the Google Play app and tap your profile picture.
2. Tap Payments & subscriptions, then Subscriptions.
3. Choose Sound Renew and tap Cancel subscription. You can also go to play.google.com/store/account/subscriptions.

After you cancel, you keep access until the end of the period you already paid for.

Restore purchases

On a new phone, sign in to the same Apple or Google account you bought with, open Sound Renew, go to Settings and then Plans, and touch Restore Purchases. If the app says there is nothing to restore, you already have all the treatments available to you.

Changing plans

On iPhone, all plans are in one subscription group, so you switch between them in your store account and are never charged twice for the same period; the store applies its own rules for upgrades and downgrades. On Android, you can change plans when you purchase in the app. In either case, a switch takes effect under the store's rules.

Refunds

Apple and Google process your payment, so they decide refunds under their own policies. We cannot issue refunds directly.

• Apple: request a refund at reportaproblem.apple.com.
• Google Play: request a refund through your Google Play order history and Google's refund process, or contact Google Play support.

If you tried a refund and need help, email energetichealthandresearch@gmail.com and we will do what we can. Rights you have under the law where you live are not affected.

Coming from iTherapySmartCure, iTherapySC Dog or Horse

If you subscribe to iTherapySmartCure Human Full or Professional, Sound Renew keeps the same subscriptions and you keep access after updating. Subscriptions bought in the separate iTherapySC Dog and iTherapySC Horse apps belong to those apps and cannot be moved; choose a Dog, Horse or All 3 modes plan in Sound Renew, and cancel the old one in your store account if you do not want it to renew. What changed in 2.0.

Price changes and plan changes

If we change the price of a plan, the store notifies you and, where its rules require, asks for your consent before the new price applies. You can cancel before it takes effect.

Contact

Questions about a plan? Email energetichealthandresearch@gmail.com.